Fill out our contact form

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Client Feedback Questionnaire

As part of our commitment to the service we provide we ask our clients to complete the below questionnaire. We would be grateful if you could spare a few minutes to fill in all fields and press ‘SEND’. If you would rather speak to someone personally then please call Colin Wilkes on 01922 720333. Thank you for your time.

Name of the person/people you dealt with in the firm

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1. Which department(s) dealt with your matter?
Company & CommercialCommercial PropertyCommercial LitigationEmploymentRegulatory OffencesWills, Tax & ProbateManagement of FinancesCivil LitigationMatrimonial & FamilyChild CareResidential ConveyancingCriminal/Motoring Offences

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2. How did you hear about us?
I'm an existing clientInternet searchNetworking eventAdvertisementNewspaper/magazine articleProfessional recommendationPersonal recommendationOther

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3. Were you able to speak with the person dealing with your matter?
All of the timeMost of the timeSometimesRarelyNever

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4. Did we make our charges and costs clear at the start and throughout the process of the matter?
All of the timeMost of the timeSometimesRarelyNever

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5. Did you receive clear correspondence and communications?
All of the timeMost of the timeSometimesRarelyNever

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6. Was our advice provided promptly and within the agreed timescales?
All of the timeMost of the timeSometimesRarelyNever

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7. When visiting the office or telephoning, did you find the staff helpful?
YesNo

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8. Did you feel that we provided value for money?
YesNo

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9. Is there anything else we could have done to improve our service to you?
YesNo

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10. How would you rate our overall level of service?
ExcellentGoodAveragePoorVery Poor

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11. How would you rate the quality of the advice you received?
ExcellentGoodAveragePoorVery Poor

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12.

Do you consent for your comments to be anonymously used for marketing purposes?
YesNo