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Complaints Procedure

Introduction

At Enoch Evans LLP, we are committed to providing a high-quality legal service to all of our clients. In the unlikely event of something going wrong, or if you become unhappy or concerned about the service we have provided, you should inform us immediately so that we can do our best to resolve the problem.

In the first instance, it may be helpful to contact the person who is working on your case to discuss your concerns and we will do our best to resolve any issues at that stage. We will do our best to address any dissatisfaction that you have experienced in using the services of this firm. Our primary objective is to put things right.

How Do I Make A Complaint

If you would like to make a formal complaint, then please write to Mr David Evans, our Client Care Partner. His details are: -

Mr David Evans
Managing Partner
Enoch Evans LLP
6-9 Hatherton Road
Walsall
West Midlands
WS1 1XS

E-mail: dje@enoch-evans.co.uk
Telephone: 01922 728104

A copy of our formal Complaint Procedure can be found here

What if I am not satisfied with the outcome

The majority of concerns are resolved at this stage. However, if you are remain unhappy, or we have been unable to resolve your concerns, you can ask the Legal Ombudsman to look into your complaint.

However, the Legal Ombudsman will check that you have tried to resolve your complaint with us first so before you contact the Legal Ombudsman you must first register an official complaint with us. You can contact the Legal Ombudsman: -

For more information in relation to the Legal Ombudsman see: -

Timescales

You must give us 8 weeks to try to resolve your complaint before contacting the Legal Ombudsman. A complaint to the Legal Ombudsman must: -

  • be made within six months of receipt of our final response to your complaint; and
  • Within one year from the act or omission about which you are complaining occurring; or
  • One year from when you should have realised that there was a cause for complaint.

The Solicitors Regulation Authority

The Solicitors Regulation Authority can help you if you are concerned about our behaviour or if you have concerns as to whether we have breached any of the professional rules for solicitors. This could be for things like dishonesty, taking or losing your money or treating you unfairly because of your age, a disability or other characteristic.

Details will be found at www.sra.org.uk/solicitors/standards-regulations/principles and the SRA can be contacted at The Cube, 199 Wharfside Street, Birmingham B1 1RN, or by email to contactcentre@sra.org.uk.

What will it cost

We will not charge for handling your complaint.

The Legal Ombudsman service is free of charge.